POLICIES
Personalized items
Because each embroidered piece is made just for you, personalized items are final sale unless they arrive damaged, defective or different from the approved proof.
Damaged or incorrect items
Email [email protected] within 7 days of delivery with your order number and clear photos. We will review the issue and offer a replacement or refund where appropriate.
Non-personalized items
Unpersonalized items may be returned within 30 days of delivery in new, unworn condition. Contact us to start a return.
Refunds
Approved refunds are issued to the original payment method. Processing times depend on your bank or card issuer.