Custom Name Cap

Refund & Return Policy

While we strive to ensure every order is perfect, occasional issues may occur. If your item arrives with any problem, we offer refunds or replacements where applicable.

✓Eligible for refund or replacement

• ▪Defective or damaged items upon delivery (scratched, dented, malfunctioning)
• ▪Items not functioning as expected (electronics not powering on, misprints)
• ▪Incorrect item received (wrong model, color, size, or variant)
• ▪Product significantly different from description or site images
• ▪Shipping damage or defective packaging affecting the product
• ▪Lost packages (with accurate shipping address provided)

▤Return process

• ▪Submit return or refund request within 30 business days from delivery date
• ▪Items returned without prior approval will not be accepted
• ▪Customer is responsible for return shipping unless confirmed otherwise
• ▪Return instructions will be provided via email upon approval
• ▪Refunds processed within 5–10 business days after item inspection

Non-refundable / non-returnable

• ▪Change of mind after shipment
• ▪Incorrect choices by the customer (wrong size, color, model)
• ▪Items marked as Final Sale or Clearance
• ▪Carrier delays not resulting in lost packages